BetWinner Privacy Policy

We strive to protect our clients who use our website. We make everything to guarantee that you have a secure platform for betting. 

We don’t provide info to 3rd sides without consent. The exception is only regulators and authorities who need such info to establish legislative compliance and people’s security. 

If you keep using our services, you accept our rules. Then, of course, you can refuse to comply. But in that case, you can’t use our services after such refusing. 

What data do we use and why? 

We process it for improving and enhancing our client’s experience on our platform. Our user’s responsibility is to ensure that data is complete and precise. 

What’s processed:

  • Id info like name/surname, passport number to verify that you are 18+ old 
  • Contacts like phone numbers, addresses, e-mails 
  • Security info like IP and mobile phone disposition 
  • Finance as IBAN, gaming balance 
  • Marketing info such as promo codes, cookies, segmentation, profiles 

We process it to comply with the legislation and to achieve goals: 

  • Making propositions suiting our clients 
  • Complying with KYC and AML policies 
  • Informing our clients about promos and offerings 
  • Detecting errors in our systems and improving our platform 
  • Realizing promotional goals 
  • Personalizing our site

Who has access to users’ data? 

We may transfer minimal info to legal partners and affiliates to improve services. Such info never has a sensitive meaning. For example, we can provide it to contracted e-mail and SMS delivery providers, acquired hosting service providers, contracted law firms, contracted call centres. These sides also take measures to keep it safe and secure. 

We must guarantee the safety and privacy of our clients. 

We keep it as long as needed for mentioned processes. Also, we store data in case of any dispute arise between clients and us. Therefore, the saved amount is minimal and enough for solving such disputes. 

Data security 

We ensure it is processed legally within protection laws. Nobody access it unlawfully. We take all necessary technical and administrative measures to keep the needed security level. 

Our site may have links to other parties and platforms. However, we have no responsibility for their contents, also policies. So we recommend checking their rules and content before using them. 

User’s rights 

Data subjects can: 

  • know whether the info is processed or not 
  • request about processing it 
  • see the purpose of processing info 
  • learn about 3rd parties who may get it 
  • order info changing in case of incomplete or incorrect processing 
  • request notifications about transferring it to 3rd parties 
  • ask for erasing the info when grounds of its obtaining are ceased 

If the data are damaged, you may claim compensation. Any user can use that right within 30 days. We reserve the right to charge a fee for that action. 

Updating the info

You may update it in the account freely. If you wish, you can create a request using the menu “My account – My messages – Write a message”. Here, you make a message to our customer support agents where can require a data change.